Privacy Policy

At Buckhide & Bramble, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a purchase, or interact with our brand. By using our website or purchasing from Buckhide & Bramble, you agree to the practices described in this policy.

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Information We Collect: We may collect the following types of personal information. Contact information — name, email address, phone number, billing and shipping address. Order information — products purchased, payment details (processed securely by third‑party providers). Account information — login details if you create an account. Technical data — IP address, browser type, device information, cookies. Marketing preferences — your choices regarding email updates or promotions. We do not store full payment card details. All payments are processed securely by trusted third‑party payment processors.

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How We Use Your Information: We use your information to process and deliver your orders, communicate with you about purchases, updates, or customer support. Improve our website, products, and customer experience. Send marketing emails if you have opted in. Prevent fraud and maintain website security. We only use your data when we have a lawful basis under UK GDPR, such as fulfilling a contract, legitimate business interest, or your explicit consent.

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Sharing Your Information: We may share your information with payment processors (e.g., Stripe, PayPal), delivery partners (e.g., Royal Mail, couriers), website hosting and analytics provider, professional service providers (e.g., accountants, legal advisors). We do not sell or rent your personal information to third parties.

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Cookies & Tracking Technologies: Our website uses cookies to improve functionality, personalise your experience, and analyse website traffic. You can manage or disable cookies through your browser settings.

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Data Storage & Security: We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Your data is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy.

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Your Rights Under UK GDPR: You have the right to access the personal data we hold about you. Request corrections to inaccurate information. Request deletion of your data (“right to be forgotten”). Object to certain types of processing. Withdraw consent for marketing communications. Request a copy of your data in a portable format. To exercise any of these rights, contact us at info@buckhideandbramble.co.uk.

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Marketing Communications: You will only receive marketing emails if you opt in. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

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Children’s Privacy: Buckhide & Bramble does not knowingly collect personal information from individuals under 16. If such information is discovered, it will be deleted promptly.

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Changes to This Policy: We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

 

Contact Information: If you have questions about this Privacy Policy or how your data is handled, contact us at: info@buckhideandbramble.co.uk

Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy. 

 

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors an customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much much more. 

To learn more about this, check out our article “Creating a Privacy Policy”.