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Refund Policy

Buckhide & Bramble: Refund and Returns Policy

Buckhide & Bramble Refund & Returns Policy: - We want you to love your new clothes. If you are not completely satisfied with your purchase, we are here to help. This policy outlines your rights and our procedures for returns and refunds, in line with the UK Consumer Rights Act 2015 and Consumer Contracts Regulations.

 

1. Changing Your Mind (14-Day Right to Cancel)

As an online shopper in the UK, you have a legal right to change your mind.

  • The Window: You have 14 days from the day your order is delivered to notify us that you want to return your item(s).

  • The Return: Once you have notified us, you have another 14 days to safely send the items back to us.

  • Condition of Items: Clothing must be unworn, unwashed, unsoiled, and returned with all original tags and packaging intact. For hygiene reasons, underwear, swimwear, and earrings cannot be returned if the hygiene seal has been broken or removed.

 

2. How to Start a Return

To start a return, please follow these steps:

  1. Email us at [info@buckhideandbramble.co.uk] with your order number and the items you wish to return.

  2. Package your items securely.

  3. Send the package to our return address by getting in to touch with us directly for further details.

Note: Unless an item is faulty, you are responsible for paying your own return shipping costs. We highly recommend using a tracked shipping service, as we cannot issue a refund for items lost in transit.

 

3. Refunds

  • Processing: Once we receive and inspect your return, we will notify you via email.

  • Timeline: If approved, your refund will be processed automatically back to your original payment method within 14 days of us receiving the items.

  • Shipping Fees: If you return your entire order, we will also refund our standard delivery charge. If you only return part of an order, original shipping costs are non-refundable.

 

4. Faulty, Damaged, or Incorrect Items

We take great pride in our quality, but if something goes wrong, we will fix it.

  • Within 30 Days: If your clothing arrives damaged, faulty, or is not as described, you have a legal right to a full refund. Please contact us immediately with photos of the fault.

  • After 30 Days: If a fault develops after 30 days but within 6 months, please contact us. We will offer to repair or replace the item first. If we cannot do this, you may be entitled to a full or partial refund.

  • Return Costs for Faults: If an item is faulty or sent in error, we will cover all return shipping costs (either by providing a pre-paid label or refunding your postage costs).

 

5. Contact Us

If you have any questions about this policy or your order, please reach out:

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